You can request to know what information betcom holds about you at any time. A copy of your data is available through our support team.
Privacy & Data Protection
Betcom Privacy Policy — How Your Data Is Protected
Betcom takes the protection of your personal information very seriously. This policy outlines what data we collect, how it is used, and what rights you have.
Last Updated: January 2026
Data Collection Policy
Device & Browser Information
Payment BDT Security
Cookies Policy
User Rights
Data Retention
Third-Party Sharing Policy
Policy Updates
Data Collection Policy
Device & Browser Information
Payment BDT Security
Cookies Policy
User Rights
Data Retention
Third-Party Sharing Policy
Policy Updates
What Data We Collect
When you use the betcom platform, we collect various types of information necessary for operating and improving our services. Below is a breakdown of the data we collect.
Account & Identity Information
At registration, we collect your name, date of birth, email address, mobile number, and documents required for identity verification. This information is used to create your account, complete identity verification (KYC), and ensure account security.
Device & Browser Information
When you use betcom, we automatically collect information about your device type, operating system, browser version, IP address, and session duration. This data is used to improve platform performance and monitor security.
Payment & Transaction Information
We collect your bKash, Nagad, or Rocket number along with BDT transaction details. Full payment information is not stored on our servers — only the data needed for audit records is retained after a transaction is completed.
Usage & Behavioral Data
We analyze data such as which games you played, how long you were active, and which sections you used most — to improve your platform experience and show you relevant offers. This data is stored anonymously.
Data Usage & Cookies Policy
How We Use Your Data
Betcom uses the data it collects for the following purposes:
- To create your account, verify your identity, and ensure security.
- To process payments and maintain transaction records.
- To provide customer support and resolve issues.
- To analyze and improve platform performance.
- To comply with applicable laws and prevent fraud.
- To send you relevant offers and notifications based on your preferences.
Cookies & Tracking Technologies
Betcom uses cookies and similar technologies on its website. Cookies are small text files stored on your device that retain your session information. We use three types of cookies:
- Essential cookies: Required for login state and security — these cannot be disabled.
- Functional cookies: Remembers your language preference and settings.
- Analytics cookies: Collects anonymized data to understand how the platform is used.
You can disable analytics cookies through your browser settings, though doing so may limit certain features.
Data Retention, Security & Third Parties
Data Retention & Expiry
Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a specified period as required by law (generally up to 5 years), after which it is permanently deleted or anonymized.
Security Measures
Betcom protects your data using SSL encryption, secure servers, access controls, and regular security audits. Our staff are granted access only to the minimum amount of information necessary.
Sharing Data with Third Parties
Betcom does not sell your personal information or share it with third parties for commercial purposes. However, your data may be shared in the following circumstances:
- To authorized payment gateways such as bKash, Nagad, or Rocket for payment processing.
- In response to lawful requests from law enforcement, in compliance with Bangladesh law.
- With technology service providers essential to platform operations, all of whom are bound by strict confidentiality agreements.
Your Rights — Access, Correct, and Delete
Under betcom's Privacy Policy, every user has the following rights over their own data:
If your account contains incorrect or outdated information, you may request a correction. Keeping your details accurate helps us provide a better experience.
If you request account closure, all data beyond what is required by legal obligations will be deleted within the designated timeframe.
To exercise your rights:
To submit any data-related request, email us at [email protected]. We aim to respond within 30 business days. All requests will be processed after identity verification.
Policy Updates & Contact Information
How Policy Changes Are Handled
Betcom reserves the right to update this Privacy Policy as needed. The effective date of any change will be shown at the top of the page as "Last Updated." For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Privacy of Minors
Betcom does not knowingly collect data from individuals under the age of 18. Age is verified at registration. If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch. Email: [email protected] — our team is available seven days a week. For general enquiries, FAQ View.